Daimler Truck AG
L4 - Head of ServiceCenter - Hoerdt
- directions_car 67724 HOERDT
- work Temps plein
A propos de cette offre d'emploi
Tasks
YouMakeUS: As Head of ServiceCenter at Daimler Buses France, you will be responsible for the after-sales activities in the East market. Together with the Head of CSP (Customer Service & Parts), you develop the After-Sales strategy in France and implement it successfully together with your team. You will inspire your team every day through your excellent leadership! You will inspire our customers and contribute to the best results. Here we work as a team with our local colleagues and a headquarters with maximum commitment.
Your tasks in detail:
Reports to Service Director, the main issues and objectives of the position are :
- Manage ServiceCenter P&L
- Manage internal and external Customer’s satisfaction
- Manage ServiceCenter Strategy
Your tasks include:
- Boost and expand ServiceCenter's business, resolve disputes related to ServiceCenter's business
- Supervise after-sales service activities
- To be a local relay for the application of the company strategy and thus the strategy of the Service Upper management
- Manage and optimize the organization of workshop, spare parts, administrative and store teams
- Operational management of service contract
- Establish a close and privileged relationship with Daimler Buses France's Sales and After-Sales services
- To be responsible for the servicecenter's commercial policy (discount, assets, financial commitment, outstanding amount, etc.) in coordination with the Service Upper Management's policy
- To be responsible for monitoring customer billing or guarantee, financial situation (stock level, choice of supplies, ...)
Qualifications:
Educational: Technology secondary education degree or comparable secondary education degree
Experiences:
At least 5 years of management experience in automotive after-sales, preferably in the bus sector;
Excellent communication and leadership competence, preferably with larger teams of workers plus employees
Strong analytical competence, project management competence and experience in business development
Safe and confident behavior and communication in customer relations
Open esprit, transformation and change, practical mindset and ability to build internal and external network
Specific competencies
French native language
Professional English and/or German
Extensive knowledge of the bus industry
Inside information:
This is a full-time position.
Please send your application by e-mail with all your application documents in PDF format to Caroline Nam Hee, caroline.nam_hee@daimlertruck.com by January 21, 2026
Lieu de travail
67724 HOERDT
France
À propos de l'entreprise
ÜBER UNS
Bei Daimler Truck verändern wir das heutige Transportwesen. Wir übernehmen weltweit Verantwortung und arbeiten gemeinsam an unserer Vision: Leading Sustainable Transportation. Als ein globales Team treiben wir unseren Fortschritt und Erfolg gemeinsam voran – jede:r macht bei Daimler Truck den Unterschied. Gemeinsam wollen wir einen nachhaltigeren Transport erreichen, unseren CO₂-Fußabdruck verringern, die Sicherheit auf und neben den Straßen erhöhen und intelligentere Technologien sowie attraktive Finanzierungslösungen entwickeln. Wir arbeiten für alle, die die Welt bewegen – das ist unser gemeinsamer Antrieb bei Daimler Truck.
Werde Teil unseres globalen Teams: Du machst den Unterschied –
YOU MAKE US
Titres d'emploi similaires
- Directeur du Centre de Services - Hoerdt
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- Manager du Centre de Contact - Hoerdt
- Superviseur du Centre de Service - Hoerdt
- Coordinateur du Service Center - Hoerdt
- Gestionnaire du Support Client - Hoerdt
- Directeur des Opérations de Service - Hoerdt
- Chef d Équipe du Centre d Aide - Hoerdt
- Responsable des Services Auxiliaires - Hoerdt
Lieux pertinents à proximité
- Strasbourg
- Haguenau
- Kehl
- Schiltigheim
- Illkirch-Graffenstaden
- Bischheim
- Lingolsheim
- Bischwiller
- Ostwald
- Rheinau
Job ID: 9945495
/ Ref: a98535e2d871ac6ba8af6f222fe4b953
