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### Tasks
#### Inside the Role
This position is the main point of contact to the TEM Integration Group for the DTNA Field Service organization in support of the upfit of TEM equipment onto DTNA chassis. This person will use documentation developed for Truck Equipment Manufacturers to configure the vehicle to operate as needed to support the body's requirements, resolve electrical and electronic controls issues encountered during upfit, provide an escalation path into the engineering organization's subject matter experts, and help direct DTNA field service to the sales and service organizations when needed.
#### Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
#### We Take Care of Our Team
- Position offers a salary range of $86,000 to $110,000 USD.
- Pay is offered dependent on knowledge, skills, and experience.
Benefits include the following:
- Annual bonus program
- 401k company contribution with company match up to 6%, as well as non-elective company contribution of 3-7% depending on age
- Starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- Employee assistance program
- Comprehensive healthcare plans and wellness programs
- Onsite fitness
- Tuition assistance and volunteer paid time off
- Short-term and long-term disability plans
#### What You Drive at DTNA
- Act as the primary escalation path for resolving Truck Equipment Manufacturers' issues while integrating controls onto DTNA trucks.
- Contact customers, dealers, and TEMs through email, phone, or online meetings.
- Use the Sales Force Ticketing system to receive requests for support, provide responses, and maintain record-keeping systems.
- Develop custom electrical solutions to meet customer needs using Diagnostic Link, CHEC, and third-party powertrain software.
- Create and update guides and instructions to support the customer "self-service" strategy.
- Escalate questions and issues to Engineering Subject Matter Experts.
- Be the expert in the software and troubleshooting tools and information available to TEMs and dealer technicians.
- Provide feedback to the software tools groups for improved customer experience.
- Provide feedback to engineering for improvement of current designs and to maintain a customer focus for future designs.
- Advise dealers and DTNA sales groups on specifying vocational options to optimize the efficiency of upfit during the TEM’s production process.
- Advocate for TEMs' and customers' application-specific needs within the Engineering organization.
#### Knowledge You Should Bring
- Bachelor's degree in electrical engineering and 2 to 4 years of experience, or associate degree in electronics engineering with 6 years of experience.
- General truck knowledge.
- Ability to work independently within guidelines and policies to solve problems of moderate complexity.
- Provide informal guidance to new team members.
- May lead projects or processes as required.
#### Exceptional Candidates Might Have
- Vocational truck experience in operation and applications.
- DTNA electronic control systems design experience, including J1939 CAN-based systems.
- DTNA service organization network connections.
- DTNA electronic controls and software testing experience.
#### Where We Work
This position is open to applicants who can work in (or relocate to) the following location: Portland, OR, US. Relocation assistance is not available for this position.
#### Schedule Type
Hybrid (4 days per week in-office and 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
### About Us
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building solutions with cutting-edge advancements in sustainability and future driving technologies across electric, hydrogen, and autonomous innovation. Backed by decades of proven success, these efforts continue DTNA’s legacy as an industry leader. Our evolving brand portfolio includes Freightliner Trucks, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we operate as one team, driving toward a cleaner, safer, and more efficient future for all.
How we move forward together is defined by the DTNA Way, our shared approach to showing up for our customers, our colleagues, and the world we help move. We start with our customers, grounding every product, service, and decision in their success. At the same time, we act with urgency and intention, balancing speed with thoughtful decision-making to deliver results with integrity, accountability, and clarity. Across our entire organization, we collaborate as one team, bringing diverse perspectives, strengths, and expertise together with trust and respect because we know we achieve more together than any one of us could alone.
Guided by these principles, we’re not just responding to change — we’re leading it. Together, we are building the future of transportation for all who keep the world moving.
### Additional Information
- This position is not open for visa sponsorship or to existing visa holders.
- Applicants must be legally authorized to work permanently in the country where the position is located at the time of application.
- Final candidates must successfully complete a criminal background check.
- Final candidates may be required to successfully complete a pre-employment drug screen.
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
- EEO - Disabled/Veterans.
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free at 800-206-3369. For TTY/TDD-enabled assistance, call 503-745-2137 or toll-free at 866-355-6935.
### Qualifications
Please see above for qualification details.
Über das Unternehmen
ÜBER UNS Bei Daimler Truck verändern wir das heutige Transportwesen. Wir übernehmen weltweit Verantwortung und arbeiten gemeinsam an unserer Vision: Leading Sustainable Transportation. Als ein globales Team treiben wir unseren Fortschritt und Erfolg gemeinsam voran – jede:r macht bei Daimler Truck den Unterschied. Gemeinsam wollen wir einen nachhaltigeren Transport erreichen, unseren CO₂-Fußabdruck verringern, die Sicherheit auf und neben den Straßen erhöhen und intelligentere Technologien sowie attraktive Finanzierungslösungen entwickeln. Wir arbeiten für alle, die die Welt bewegen – das i…
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Relevante Orte in der Nähe
- Vancouver
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- Lake Oswego
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- Tualatin
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