Loss Mitigation Analyst

**Tasks** **Inside the Role** The Loss Mitigation Analyst will review, analyze and recommend payment solutions for Small Fleet and Small Business customers that are past due. Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Responsible for maintaining delinquency levels, repossession volumes, and charge-off accounts. Provide customer service for current Daimler Truck Financial Services customers, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys. **Posting Information** We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. **We Take Care of Our Team** Pay offered dependent on knowledge, skills, and experience. Benefits include: - Annual bonus program - 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 to 7% depending on age - Starting at 4 weeks paid vacation - 15 calendar holidays - 8 weeks paid parental leave - Employee assistance program - Comprehensive healthcare plans and wellness programs - Onsite fitness (at some locations) - Tuition assistance and volunteer paid time off - Short-term and long-term disability plans **What you Drive at DTFS** - Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements - Analyze financial performance of borrowers and prepare proposals for consideration of debt relief/restructure; obtain any necessary legal documentation - Provide customer service to both current and delinquent customers on an ongoing basis - Support Small Business Collections when required - Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues - Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers - Account activity will primarily be 90+ days past due through 12 months post charge-off - Provide coaching and feedback to Mexico colleagues to ensure shared delinquency, repossession, and charge-off goals are met - Locate clients and collaterals on post charged-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available - Resolve deficiency balances including involuntary or voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer fraud - Negotiate payment solutions and provide customer service for those accounts remaining in the market due to licensing restrictions - Cross-train on bankruptcy and attorney or agency responsibilities **Knowledge You Should Bring** - BS/BA and prefer 1-2 years of relevant experience OR 4 years of relevant experience in lieu of degree - 1+ years experience in a collateral-based collections environment including negotiating payments - 1+ years working in customer service - Familiarity with skip tracing tools and programs, such as TLO and IDI - Problem-solving and analysis skills - Attention to detail - Relationship building skills - Proficiency in Microsoft Office **Exceptional Candidate Might Have** - 2+ years collections experience in a collateral-based environment - Knowledge of basic accounting skills such as balance sheets, income statements, and statements of cash flows - Basic understanding of bankruptcy laws - Knowledge in systems such as Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and Portfolio and Collection systems **Where We Work** This position is open to applicants who can work in (or relocate to) Charlotte, NC US. Relocation assistance is not available for this position. **Schedule Type** Hybrid schedule (4 days per week in-office / 1 day remote). This schedule promotes our #OneTeamBestTeam culture, provides an unparalleled customer experience, and fosters innovative solutions through in-person collaboration. **About Daimler Truck Financial Services** Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses, and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet individual business needs, from owner-operators to large fleet managers and nearly every venture in between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers, and customers, we are looking for talented, diverse, and inspired people with the skills, experience, and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support, and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance, and wellness in many aspects of your career and life. **Additional Information** - Applicants must be legally authorized to work permanently in the country of posting - Final candidate must successfully complete a criminal background check - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for full-time positions - Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status - For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free 800-206-3369. For TTY/TDD enabled calls, contact 503-745-2137 or toll-free 866-355-6935 **Qualifications** Please see above for qualification details.