Daimler Truck AG
Senior Customer Services & Parts Manager Daimler Buses Belgium - We are seeking a strong and results-driven leader to take on the role of Senior Customer Services & Parts Manager Daimler Buses Belgium, steering the workshop, parts and technical cust
- directions_car 1730 Kobbegem
- work Full-time
About the position
Tasks
Key Responsibilities
- Ensure an effective organization within the CSP department (structure staffing development of employees long-term vision for the organization)
- Responsible for the parts and workshop turnover and market targets.
- Development and support of an optimal service network in the country.
- Ensure compliance with the applicable guidelines and policies for warranty claim settlement.
- Guaranteeing the budgeted margins and costs.
- Supporting the representatives during negotiations with customers and maintaining customer relationships.
- Positioning of the service offering through targeted marketing and promotional activities in the market.
- Implementation of all CSP-relevant monitoring activities as well as the applicable guidelines and policies in the CSP processes.
- Monitoring all contacts with public authorities and compliance with the Group’s obligations towards public officials.
- Ensure compliance with the defined CSP network standards at Authorized Service Partners.
Qualifications
Qualifications
- Educational and Professional Background:
University degree or equivalent in business or technical field
Proven leadership experience
Extensive experience in automotive (preferably buses or trucks) sector
Strategic and Communication Skills:
Strong strategic thinking, negotiation, and communication skills to drive initiatives and align stakeholders.
- Language and Digital Affinity:
Fluency in Dutch, French and English is mandatory and German proficiency is advantageous
Digital affinity supports innovation
Place of work
Z.4 Broekooi270
1730 Kobbegem
Belgium
About the company
ÜBER UNS
Bei Daimler Truck verändern wir das heutige Transportwesen. Wir übernehmen weltweit Verantwortung und arbeiten gemeinsam an unserer Vision: Leading Sustainable Transportation. Als ein globales Team treiben wir unseren Fortschritt und Erfolg gemeinsam voran – jede:r macht bei Daimler Truck den Unterschied. Gemeinsam wollen wir einen nachhaltigeren Transport erreichen, unseren CO₂-Fußabdruck verringern, die Sicherheit auf und neben den Straßen erhöhen und intelligentere Technologien sowie attraktive Finanzierungslösungen entwickeln. Wir arbeiten für alle, die die Welt bewegen – das ist unser gemeinsamer Antrieb bei Daimler Truck.
Werde Teil unseres globalen Teams: Du machst den Unterschied –
YOU MAKE US
Similar job titles
- Customer Experience Director - Daimler Buses Belgium
- Head of Customer Support Parts Operations
- Senior Manager - After Sales Services
- Director of Parts Service Excellence
- Lead Customer Relations Parts Management
- Chief of Service Operations Parts
- Regional Manager - Customer Parts Services
- Director of Technical Service Parts
- Head of Aftermarket Services Support
- Senior Leader - Customer Parts Solutions
Relevant places near
- Brussels
- Anderlecht
- Schaerbeek
- Molenbeek-Saint-Jean
- Ixelles
- Uccle
- Aalst
- Woluwe-Saint-Lambert
- Forest
- Jette
Job ID: 10077307
/ Ref: 121e62856299ed0092ce85f9070931e1
